All about Dubai Land Department

Land Department Dubai

The Dubai Land Department or simply DLD is an approved government agency in the Emirate of Dubai that oversees every aspect of real estate operations and transactions. It is a regulatory body that controls all the activities related to buying, selling and investing in real estate in Dubai. 

Dubai Land Department provides a legit and transparent platform for people who are transacting with the real estate companies in Dubai to have a reliable source of laying their issues or concerns. The Dubai Land Department transaction also involves safeguarding the rights of land and property owners, tenants and investors in the most professional way.

Services offered by Dubai Land Department 

Just as the title implies, DLD seeks to harness every matter arising from the Dubai land ownership transaction. 

Property Dispute Resolution Center 

The Dubai Land Department is always the first platform to direct any dispute involving land or property buying, selling or renting. They settle such disputes by providing the most efficient solution. Even if the matter happens to involve a higher judicial authority, it must first be handled by the Dubai Land Department. 

Real Estate Registration Platform 

To register your land and properties in Dubai, this is the place to go. They handle all the procedures effectively and provide you the property ownership documents.

DLD also regulates property leasing and relationships between tenants and landlords. The Department issues EJARI certificates. EJARI is the first electronic document in the UAE which serves as governmental attestation of tenancy contracts. 

Regulatory Services 

With the support of the Dubai Land Department, you get the full services related to registration of your real estate business or brokerage license. Every company that wants to apply for a real estate license in Dubai needs to get it approved by DLD. All real estate brokers have approval from the Dubai Land Department too. 

Customer Complaint Management 

They employ every necessary means both technical and human resources to ensure that customers complaints are well processed.

Property Promotion Activities 

They run promotions on both immediate and long term real property investments. This is also directed to investors both within and outside the UAE.

How to file a petition or complaint in Dubai Land Department

Customers can can lay their complains to the Dubai Land Department when there happens to be any concern like:

• Violation of real estate policies 
• Unprofessional or fraudulent calls or messages from the brokers
• Violation of any party right and any other negative activity

Step-by-step guide on filing a Dubai Land Department complaint

You can file a complaint either by downloading the application of DLD called Dubai REST on your Play Store or proceeding to the official website of DLD at dubailand.gov.ae

Using the Dubai Land Department Mobile Application

1. Download Dubai REST 
2. Click on “services”
3. From the service options click on “register a real estate complaint”
4. From the three options displayed, click on “real estate company violation complaint”
5. From the new page it takes you hit “proceed to service”
6. Then fill in the spaces with the required information then submit

Using the Dubai Land Department official website

1. Visit their official website at dubailand.gov.ae 
2. Right on the home page click on “RVS Complaint”
3. Click on “ Real Estate Company Violation Complaint”
4. Click on “Proceed to service”
5. Fill all the required fields and submit

DLD complaint limitations

While laying your complaints with Dubai Land Department, there are service limitations like:

• Rental issues are not handled by the Dubai Land Department because of no jurisdiction, instead it should be taken to the Center for Rental Disputes.
• Rental issues will not be processed if the contract itself has lasted six months or less.

The issues below are also not resolved by the Dubai Land Department  because they don't have jurisdiction. They are:

• Request for contracts cancellation
• Request for compensation which is not within the DLD policies
• Request for a refund of payments and some other issues relating to contracts

So, for these above, you need to visit any required and approved judicial authority to process the matter and provide solutions.

Whichever method you use, the Dubai Land Department complaint will be processed by the relevant real estate authority and you may receive a response by phone calls or my email or text message. 

FAQ

• What is RERA Dubai Land Department?

  RERA means “Real Estate Regulatory Authority”. They work in close collaboration with the Dubai Land Department to process matters relating to real estate land and properties in Dubai. They also seek to promote real estate investments.

• How to make a Dubai Land Department case inquiry?

  Using the mobile app or the official website, you will find the service in one of the listed E-services.

• How do I check Dubai land project status?

  To check Dubai real estate project status click here.

• What is the Dubai Land Department property transfer fee?

  It is 4% of the property purchase fee with an additional AED 530 as service fee. 

• Where is the Dubai Land Department location?

  It is located in Deira, beside the Etisalat building on Baniyas road. There you can find the DLD head office. 

• How do I get the Dubai Land Department tenancy contract template?

  Click here to download the PDF file. 

• How do I get a template of the official Dubai Land Department forms and contracts?

  To get standard forms for leasing, click here. There you can proceed to print out the hard copy.