In the UAE, the issues of residency visas, Emirates IDs, customs clearance, and many others are managed by the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICA). Given the massive number of foreigners and expats in the country, the amount of paperwork and bureaucracy required to properly handle these issues is off the charts. This is why the UAE Government decided to introduce an online service for the ICA in order to reduce the bureaucratic burden on the authorities and provide people with a more convenient and less time-consuming way to manage visas, passports, Emirate IDs, and other related matters.