ICP Smart Services in the UAE

The portal hosting the ICP Smart Services aims to streamline Federal Government Services and Initiatives and is operated by the Federal Authority for Identity, Citizenship, Customs, and Port Security (FATALICS). Its objective is to simplify existing systems, reduce duplications, and provide core services to the community, including nationals and non-nationals visiting the UAE. These services are available through the ICP website or mobile application, offering an extensive catalog of different online services and applications designed for user convenience.

Eligibility for ICP Smart Services

Individuals residing in the UAE, including nationals, residents, and visitors, are eligible to use ICP Smart Services. Applicants must be at least eighteen years old and provide identity verification. Different user categories, such as residents, visitors, and investors, have specific documentary requirements for registration.

How to Use the ICP Smart Services Form

The following methods can be used to register for ICP Smart Services:

• Visit the www.icp.gov.ae homepage
• Install and use the Android/iPhone application
• Call 800 9090

After signing in, you will need to provide your active name, username, and phone number.

Services Available on ICP Smart Services

The ICP Smart Services web application provides the following services:

• Visas and Immigration Services: Submission and extensions of visas and residence permits.
• Emirates ID Services: Application process, renewing the ID, and updating personal information.
• Passport Services: Application process, renewal of passports, and passport alterations.
• Entry Permits and Visit Visas: Application for visit and entry permits into the UAE.
• Document Attestation: Attestation of personal and business documents for use in the UAE or overseas.
• Customs Services: Import and export clearance of goods to and from the UAE.
• Corporate and Business Services: Business license services, visa services, and other administrative services for corporations.
• Report Filing: Filing reports after receiving government services.
• Online Tracking: Ability to track the status of applications and receive feedback.
• Fee and Fine Payments and Refunds: Tracking and paying fees and fines related to the services offered, with some refunds available annually.
• Other Government Services: Access to civil registry, business licenses, notaries, and more.

Benefits of ICP Smart Services

The intended benefits of ICP Smart Services include:

• Ease of Use: Access various government services online without visiting offices.
• Time Efficiency: Efficient applications that track and send notifications.
• Productivity: E-services boost government productivity with less paperwork and faster processing.
• Availability: Services are available 24/7, accessible anytime, anywhere.
• Transparency: Users can track application progress and receive notifications.
• Security: Advanced security measures, including biometric systems and encryption, safeguard user information.
• Environmental Impact: Reduced paper usage makes the service eco-friendly with a lower carbon footprint.
• Language Support: Services are available in multiple languages, including English, Arabic, Urdu, Hindi, and Malayalam, to cater to the diverse population of the UAE.

Cost of Applying for ICP Smart Services

The service is free of charge for all residents and visitors within the UAE. However, business owners must pay a non-refundable fee of AED 150.

Application Procedures Using ICP Smart Services

Below are some common procedures for using ICP Smart Services:

Checking Visa Application Status

1. Go to the ICP Smart Services website or mobile app and log in.
2. Click on "Passport Information" in the drop-down menu, then select "Visa" or "Residency."
3. Input the passport number and the date of expiry.
4. Choose nationality and press the "Submit" button.
5. The visa status will be displayed.

Changing Visa Status

1. Go to the ICP Smart Services website or mobile app and log in.
2. Select "Change of Visa Status" in the Visa Services subsection.
3. Provide passport and visa numbers, select the new visa class, and upload required documents.
4. Deposit the requisite fee and click "Submit."
5. The result will be provided after processing.

Visa Stay Extension

1. Open the ICP Smart Services website or app and log in.
2. Click on the "Visa Extension" option provided in the Visa Services section.
3. Provide passport and visa numbers, choose the new visa period, and furnish the necessary documents.
4. Submit the visa fee and press "Submit."
5. The result will be provided after processing.

Visa Renewal

1. Open the ICP Smart Services website or app and log in.
2. Click on the "Visa Renewal" option provided in the Visa Services section.
3. Enter the required passport and visa details, choose the visa class and term, and upload the necessary documents.
4. Submit the visa fee application and click "Submit."
5. The result will be provided after processing.

Visa Cancellation

1. Open the ICP Smart Services website or app and log in.
2. Click on the "Visa Cancellation" option provided in the Visa Services section.
3. Proceed to fill in the application, citing the reason for cancellation and providing any required documents.
4. The result will be provided after processing.

What Has Been Improved in ICP Smart Services Recently and Future Improvements

The ICP has been enhancing the Smart Services platform by adding new features and services to meet customer requirements and technological advancements.

Recent Improvements:

• Mobile Application: Navigate new intelligent services through the ICP mobile application.
• Biometrics Implementation: Biometric registration for all residents and citizens to prevent impersonation.
• E-Gate Improvement: Additional e-gate services to enhance entry and exit ease in the UAE.

Future Improvements:

• Online Identity: A digital identity to be used for providing online services.
• Integration with Blockchain: Use of blockchain technology to improve service delivery and security.
• Application of AI: Incorporation of artificial intelligence in service delivery to improve customer experience.

ICP Smart Services plays a significant role in the ongoing digitization of customs and immigration processes in the UAE. Continuous updates and improvements are being made to the platform to enhance the user experience, particularly for residents and citizens of the UAE.

FAQ

1. How to update personal details on Emirates ID through ICP?

To update personal details on your Emirates ID, you can do it online through the ICP website or their mobile app. Follow these steps:

1. Visit the ICP Smart Services portal or mobile app.
2. Navigate to "Public Services" and select "More Services."
3. Choose "Update Personal Information," fill in the required fields (e.g., Emirates ID number, passport details), and submit your request.
4. Pay the fee of AED 100.
5. You will receive confirmation via email or SMS once the update is processed.

2. What documents are required for visa renewal through ICP Smart Services?

For renewing a visa through ICP Smart Services, you will need the following documents:

• A valid passport
• Emirates ID
• Proof of residency (for residents)
• Relevant supporting documents based on your visa type (e.g., work permit or investment documents)

3. How long does it take to get a visa through ICP?

Visa processing through ICP typically takes 1 to 2 working days once all documents are submitted correctly. However, delays may occur if additional verification or documents are required.

4. Can I register for ICP Smart Services if I'm under 18?

No, the minimum age for registering on ICP Smart Services is 18. Applicants must be of legal age and provide identity verification.