ICP Smart Services in the UAE

The portal hosting the ICP Smart Services aims to streamline Federal Government Services and Initiatives and is operated by the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP). Its objective is to simplify existing systems, reduce duplications, and provide core services to the community, including nationals and non-nationals visiting the UAE. These services are available through the ICP website or mobile application, offering an extensive catalog of different online services and applications designed for user convenience.

For entrepreneurs and investors exploring business setup in UAE, ICP Smart Services play a crucial role in handling essential documentation, such as visa applications, business licenses, and identity verification.

Eligibility for ICP Smart Services

Individuals residing in the UAE, including nationals, residents, and visitors, are eligible to use ICP Smart Services. Applicants must usually be eighteen years or older to register an account, but many ICP services (Emirates ID, visas, etc.) can be processed for children and dependents through the account of a parent or sponsor. Different user categories, such as residents, visitors, and investors, have specific documentary requirements for registration.

How to Use the ICP Smart Services Form

The following methods can be used to register for ICP Smart Services:

• Visit the official ICP Smart Services portal (https://icp.gov.ae or https://smartservices.icp.gov.ae)
• Install and use the Android/iPhone application
• Call 800 9090

To access services, users most often authenticate through UAE Pass, or create an account directly on the ICP portal / in the UAEICP application.

After signing in, you will need to provide your active name, username, and phone number.

Services Available on ICP Smart Services

The ICP Smart Services web application provides the following services:

• Visas and Immigration Services: Submission and extensions of visas and residence permits.
• Emirates ID Services: Application process, renewing the ID, and updating personal information.
• Passport Services: Application process, renewal of passports, and passport alterations.
• Entry Permits and Visit Visas: Application for visit and entry permits into the UAE.
• Document Attestation: Attestation of personal and business documents for use in the UAE or overseas.
• Customs Services: Import and export clearance of goods to and from the UAE. Part of the ICP data (e.g., identification and residency status) is used in customs and border services; actual customs procedures are conducted through specialized authorities (Dubai Customs, etc.).
• Business-related services: Services related to visa support for employees and identification via Emirates ID; commercial licenses are still processed through the relevant economic departments and free zones.
• Report Filing: Filing reports after receiving government services.
• Online Tracking: Ability to track the status of applications and receive feedback.
• Fee and Fine Payments and Refunds: Tracking and paying fees and fines related to the services offered, with some refunds available annually.
• Other Government Services: Access to civil registry, business licenses, notaries, and more.

For those setting up a company, company formation in Dubai requires interacting with ICP Smart Services to obtain business permits, register visas, and manage compliance requirements efficiently.

Benefits of ICP Smart Services

The intended benefits of ICP Smart Services include:

• Ease of Use: Access various government services online without visiting offices.
• Time Efficiency: Efficient applications that track and send notifications.
• Productivity: E-services boost government productivity with less paperwork and faster processing.
• Availability: Services are available 24/7, accessible anytime, anywhere.
• Transparency: Users can track application progress and receive notifications.
• Security: Advanced security measures, including biometric systems and encryption, safeguard user information.
• Environmental Impact: Reduced paper usage makes the service eco-friendly with a lower carbon footprint.
• Language Support: Services are available in multiple languages, including English, Arabic, Urdu, Hindi, and Malayalam, to cater to the diverse population of the UAE.

Cost of Applying for ICP Smart Services

Registration and access to the ICP Smart Services portal are free of charge. Fees are charged for specific services (issuance and renewal of Emirates ID, visas, amendments, etc.), and the amount depends on the service type, duration, and applicant category. Additional service or urgent fees (e.g., for expedited processing) may apply for some services.

Application Procedures Using ICP Smart Services

Below are some common procedures for using ICP Smart Services:

Checking Visa Application Status

1. Go to the ICP Smart Services website or mobile app and log in.
2. Click on the relevant section, usually under Visa/Residency services, then select "Visa" or "Residency."
3. Input the passport number and the date of expiry.
4. Choose nationality and press the "Submit" button.
5. The visa status will be displayed.

Changing Visa Status

1. Go to the ICP Smart Services website or mobile app and log in.
2. Select "Change of Visa Status" in the Visa Services subsection.
3. Provide passport and visa numbers, select the new visa class, and upload required documents.
4. Deposit the requisite fee and click "Submit."
5. The result will be provided after processing.

Visa Stay Extension

1. Open the ICP Smart Services website or app and log in.
2. Click on the "Visa Extension" option provided in the Visa Services section.
3. Provide passport and visa numbers, choose the new visa period, and furnish the necessary documents.
4. Submit the visa fee and press "Submit."
5. The result will be provided after processing.

Visa Renewal

1. Open the ICP Smart Services website or app and log in.
2. Click on the "Visa Renewal" option provided in the Visa Services section.
3. Enter the required passport and visa details, choose the visa class and term, and upload the necessary documents.
4. Submit the visa fee application and click "Submit."
5. The result will be provided after processing.

Visa Cancellation

1. Open the ICP Smart Services website or app and log in.
2. Click on the "Visa Cancellation" option provided in the Visa Services section.
3. Proceed to fill in the application, citing the reason for cancellation and providing any required documents.
4. The result will be provided after processing.

What Has Been Improved in ICP Smart Services Recently and Future Improvements

The ICP has been enhancing the Smart Services platform by adding new features and services to meet customer requirements and technological advancements.

Recent Improvements:

• Mobile Application: Navigate new intelligent services through the ICP mobile application.
• Biometrics Implementation: Biometric registration for all residents and citizens to prevent impersonation.
• E-Gate Improvement: Additional e-gate services to enhance entry and exit ease in the UAE.
• Digital Emirates ID + UAE Pass: faster sign-in and e-signatures

Future Improvements:

Further development of digital identity and ICP integration with national platforms (such as UAE Pass) and the implementation of advanced technologies (including elements of artificial intelligence and, potentially, blockchain solutions) to enhance security and service convenience.